Ordering &
Payments
Payment
can be transacted either via Credit Card; MasterCard, Visa, Discover,
American Express, Check, Cashier's Cheques, Western Union or US Money
Order and PayPal for those of you who prefer to use their PayPal
account.
All orders require
payment in full, in advance. All merchandise ordered is payable in US
funds.
At this time we do
not offer credit terms.
We will no longer
be accepting COD, for any orders.
Remember that all
orders will be held until proper payment is received.
Any business or
personal check will have a 3-7 day process time.
Any check returned
will incur a $25.00 processing fee.
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Shipping |
How much is shipping?
• How
do you ship your products?
• When
will my order ship?
• When
will I receive my order?
• Can
I have my order sent to more than one address?
•
Can I send an order to a country other than the
United States? |
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•
Who
can I call if I have a question about my order?
• Can I
phone in my order?
• When
will my credit card be charged?
• Do
you accept Checks or Money Orders?
• Do I
have to pay sales tax?
• Can
I change my order after I submit it? |
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Privacy &
Security |
• Is my credit
card transaction secure?
• Do
you disclose any personal information to outside parties?
• Do
you send information via e-mail?
• Does
Bath Body Spa use cookies? |
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Returns |
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• Do
you offer a guarantee?
•
What if I want to return or exchange a product?
• What
if I receive a damaged item?
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Miscellaneous Questions |
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• Do you use Quality
Ingredients? |
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• Does
any of your body products contain synthetics? |
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• What about Product
Variations? |
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• What about Package
Variations? |
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• What about Shelf Life? |
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• What about Storage and
Use? |
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• Do you make
Seasonal Adjustments? |
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• What about Warm Weather? |
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Q: How much is shipping?
A:
All shipping costs are
paid by the CUSTOMER. The prices listed do not include
shipping (4.95
& 8.95) and are subject to change due to fluctuations in the
marketplace.
We
will determine your shipping cost
after we have your order packed and ready to ship. We only charge the
actual cost of shipping. There is no extra handling fee. Alaska
&
Hawaii Shipping Rates are slightly higher.
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Q:
When will my order ship?
A: We ship orders Monday - Friday, usually the same day or within 24
hours. Orders placed after 1:00PM Pacific Time Friday, or on weekends
and holidays, will ship on the next business day.
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Q:
How will you ship my order?
A: We ship exclusively through USPS/UPS/FedEx/DHL to destinations in
the continental USA, and via UPS AIR to Hawaii and Alaska. Orders
shipping to APO/FPO military addresses ship via the USPS. Bath Body Spa
reserves the option to choose the best carrier available at the time of
shipment.
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Q:
When will I receive my order?
A: Your order will ship from our warehouse in Edmond, Oklahoma Standard
ground shipments will take 1-7 business days to arrive depending on
which state you ship to. USPS Priority Mail
deliveries will arrive within 2-3 business days. Please
allow extra time when shipping to remote rural areas. Orders shipping
to APO/FPO addresses can take 10+ days for delivery. When your order
ships we will send you a Shipping Confirmation email with a tracking
number and direct link you can use to track your order.
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Q: Can I have my order sent to
more than one address?
A: Each order can be sent to only one address. If you are purchasing
several items to be shipped to different addresses, you'll need to
place a separate order for each different shipping address.
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Q: Can I send an order to a
country other than the United States?
A: Currently, we only ship to the 50 United States and APO/FPO
addresses.
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Q: Who can I call if I have a
question about my order?
A: Call our Customer Service Department, Monday-Friday from 8AM to 5PM
Central Time, at 1-805-698-4030. Our customer service representatives
are happy to assist you with any questions, or to take your order over
the phone.
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Q:
Can I phone in my order?
A: Yes. Call our Customer Service Department toll-free, Monday-Friday
8AM to 5PM Central ime, at 1-805-698-4030. Our customer service
representatives will assist you with your order. FAX your order to
1-800-852-9615 24/7.
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Q: When will my credit card be charged?
A: Credit card accounts are billed when we pack your order for
shipment. For best service, please include a daytime telephone number
in case there are questions pertaining to your order.
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Q: Do you take Checks or Money Orders?
A: We can only accept Cashiers Checks or Money Orders for orders
mailed in to us. Cashier's Cheques, or Money Order
must be drawn from U.S. banks.
Payment
can be transacted online
either via Credit Card; MasterCard, Visa, Discover, American Express,
and PayPal for those of you who prefer to use their PayPal account.
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Q:
Do I have to pay sales tax?
A: Only RETAIL orders shipping to addresses within Oklahoma are charged
sales tax.
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Q: Can I change my order after I submit it?
A: We process orders very quickly. If you need to make a change please
call Customer Service at 1-805-698-4030 as soon as possible.
Every effort will be made to accommodate your request.
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Q: Is my
credit card transaction secure?
A: Your credit card transactions are secure. All online orders are sent
through a secure server using the latest SSL technology to encrypt the
information being transmitted. Additionally, your credit card number is
passed directly through a sophisticated online security system
available. To deter Fraud we use an Address
Verification System
for every credit card order we process! We do not store your credit
card number on our site or off line. All CC info is shredded
immediately after the order has been shipped.
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Q:
Do you disclose any personal information to outside parties?
A: We will not disclose any personally identifiable information (your
name, address, phone #, email address) to any third party unless
required by law to do so.
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Q: Do you send
information via e-mail?
A: We send you an order confirmation and shipping confirmation via
email automatically. You can also sign up to receive special discounts
and promotional offers from us by email, but only if you sign up for
these emails. You can always request to be removed from this list.
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Q: Does BATHBODYSPA
use cookies?
A: We do not use cookies.
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Q:
What if I want to return or exchange a product?
A:
Due to the delicate nature of 100% pure and natural products, we cannot
accept the return, for refund or credit, of any purchase, unless the
product was damaged in shipment, or you received a different product
than what was ordered.
We encourage you to always
order sample sizes if you are
not sure about any item, as all sales are final. Please contact
Customer Service for instructions on how to handle a defective/damaged
return. Call Customer Service at 1-805-698-4030
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Q: What if I
receive a damaged item?
A: Please call Customer Service at 1-805-698-4030. We'll get a
replacement shipped to you right away.
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Q:
Do you use Quality Ingredients?
A:
Our promise is to provide top quality natural products. Our ingredients
come from reliable sources. Our herbs do not contain fillers and have
not been sprayed, treated or irradiated. Our essential oils are
unadulterated. Our hand blended products are crafted by hand at the
time you place your order for optimum freshness and potency.
Ingredients are subject to the variations in nature such as
temperature, rainfall, sunlight, etc. These differences from batch to
batch are considered normal and in no way are regarded as defects in
the quality of our products.
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Q: Does any of your body products contain
synthetics?
A:
BathBodySpa uses natural ingredients from herbs, botanicals, specialty
oils to essential oils. (we will use fragrance oils only when
requested).
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Q:
What about Product Variations?
A:
Because we use natural oils, butters and other raw ingredients there
may be color and texture variations between product batches.
Each
batch will differ in color,
texture, thickness, aroma, feel, separation, specks, grains due to:
seasonal formula changes, availability of ingredients, no artificial
fillers or binders or emulsifiers, tinctures contain bits of
botanicals, hand blending verses large machines, no heating to melt
ingredients... all of which are normal. Aromas, appearance, textures
may change as product "ages".
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Q:
What about Package Variations?
A:
We reserve the right to use alternate packaging in the event our
bottles/container supplier becomes out of stock on our normal packaging
line.
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Q:
What about Shelf Life?
A:
We suggest a "best used by date" by adding 3 months to your invoice
date. It is very important that you discard all unused products within
3 months. We advise 3 months to ensure the safety of our customers,
since natural products do have a shelf life. You can also keep your
products in the refrigerator to prolong the shelf life.
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Q:
What about Storage and Use?
A:
Store in a cool, dry location out of sunlight, without humidity or
fluctuating temperatures, lids kept tightly capped, fingers never used
to remove product from jars or dispensing tips touched to reduce cross
contamination. Use cotton swabs to remove product from jars. Storing in
heat will effect ingredients.
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Q:
Do you make Seasonal
Adjustments?
A:
The body becomes acclimated to regularly used ingredients so we change
to assist your skin for optimum results. Products are adjusted
seasonally to keep them effective. While the base ingredients remain
pretty much the same, the amounts of certain botanical extracts, oils,
etc. are adjusted slightly (for example, more oils in the winter to
combat dryer colder conditions or more natural acids to combat
sun-exposed summer skin or more anti-oxidants to protect winter skin).
This not only makes them better-suited for use, but ensures your skin
continues to respond because of the slightly changed formulations.
Thus, if you notice slight changes when you re-order, don't be alarmed,
it's our products working in new ways for you.
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Q:
What about Warm Weather?
A:
If your product liquefies or separates during shipping in hot weather,
simply stir well and chill for at least 24 hours. Your product is still
good and potent. This is one of the reasons we sell in smaller sizes.
It's sunlight, oxygen, and fingers that do damage to ingredients! A
good rule of thumb is that; one week stored at temperatures higher than
85 degrees F will spend three months off most products shelf life.
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Disclaimer
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Bath Body Spa makes no warranty
of any kind whatever,
express or implied; and any implied warranty of merchandise or fitness
for a particular purpose is hereby disclaimed by the seller. Seller
shall not be liable for any consequent damage, loss or expense arising
from the loss of or the inability to use the goods for any purpose
whatsoever. |
